Summary
Customer Service / Food Service Manager with 10+ years of progressive hospitality experience—managing beverage programs, staff hiring & training, scheduling, inventory control, and guest recovery. Proven record improving service quality, building high-performing teams, and supporting sales-focused operations.
Experience
The Emory — Bartender & Manager
Company — Role
Education
Michigan State University — BS Biochemistry
- Diploma not completed
International Academy — Biological Sciences
- HS Diploma
Skills
- Team leadership & staff development
- Scheduling & labor management
- Inventory, ordering & vendor coordination
- Beverage program development & menu design
- Guest recovery & complaint resolution
- POS & cash handling; basic sales/prospecting